Refund and Cancellation Policy
Effective Date: February 28, 2025
Thank you for choosing GD Professionals Private Limited for your digital marketing needs. We are committed to delivering high-quality services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested for our services.
1. General Policy
Our goal is to provide high-quality digital marketing services to our clients. However, if you are not satisfied with the services or wish to cancel or request a refund, please review the terms below. By purchasing our services, you agree to the terms of this Refund and Cancellation Policy.
2. Cancellation of Services
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Before Service Commencement: If you wish to cancel our services before the project or service has started, you may do so by notifying us via email at info@gdprofessionalsindia.in. Cancellations made prior to service commencement are eligible for a full refund of any upfront payment made, minus any transaction or processing fees (if applicable).
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After Service Commencement: If services have already begun, cancellations are subject to the terms outlined in the agreement or proposal provided to you. In most cases, no refunds will be issued once work has started. If you wish to discontinue the services, please notify us in writing, and we will stop all work going forward. You will be billed for any work completed up until the point of cancellation.
3. Refunds for Services Rendered
We offer refunds under the following conditions:
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Dissatisfaction with the Service: If you are dissatisfied with the work completed or services provided, please notify us within 7 days of receiving the work or service. Our team will attempt to resolve the issue or make necessary revisions as per your feedback. Refund requests for dissatisfaction with the service may be considered on a case-by-case basis, depending on the nature of the issue.
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Incorrect Billing or Overcharge: If you believe you have been incorrectly billed or overcharged, please contact us within 7 days of the billing date. We will review the billing details and, if necessary, issue a refund for any discrepancies.
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No Refund for Certain Services: Refunds will not be provided for certain services that have been clearly defined and agreed upon in a signed contract, proposal, or agreement, such as custom work, long-term contracts, and services where results cannot be guaranteed, including SEO and digital advertising campaigns. Specific refund terms are outlined in individual service agreements.
4. Requesting a Refund or Cancellation
To request a refund or to cancel your service, please follow the steps below:
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Step 1: Contact us by sending an email to info@gdprofessionalsindia.in. Please include your full name, contact information, and the service for which you are requesting a refund or cancellation.
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Step 2: Provide a detailed explanation of the reason for your refund or cancellation request. If applicable, please include any supporting documentation or evidence (e.g., correspondence, reports, etc.).
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Step 3: Our team will review your request and respond within 7 business days. If your refund is approved, we will process the refund as quickly as possible, though please note that it may take up to 14 business days for the refund to appear in your account, depending on your payment method.
5. Non-Refundable Fees
Please note that the following fees are non-refundable:
- Setup or activation fees that are part of long-term contracts.
- Fees for services that have already been completed, including work already delivered or campaigns that have run.
- Payments for ongoing services such as monthly retainers, advertising spend, or subscription-based services.
6. Disputes
If you are not satisfied with the resolution provided, or if there is a dispute regarding the cancellation or refund, we encourage you to contact us directly at info@gdprofessionalsindia.in so we can try to resolve the issue in a fair and amicable manner.
7. Modifications to the Policy
GD Professionals Private Limited reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes to the policy will be posted on this page, and the date of the most recent update will be reflected at the top. We encourage you to review this policy periodically to stay informed of any changes.
8. Contact Information
If you have any questions, concerns, or requests regarding cancellations or refunds, please contact us at:
GD Professionals Private Limited
Vivekanand Nagar, Arawali Vihar,
Alwar 301001
Email: info@gdprofessionalsindia.in
Phone: [7073460128, 7610010218]